FAQs
What types of products do you offer?
At CustomCollectionsLLC, we proudly offer a curated selection of stylish and functional products that blend fashion with practicality. From trendy crop sweatshirts that elevate your wardrobe to protective accessories like custom AirPods® cases, our unique offerings are designed to help you express your personal style while enjoying high-quality, durable items.
How can I contact customer support?
We’re here to help! You can reach our customer support team by calling us at +1 (657)-474-7856 or sending an email to Iconicsoulscompany@gmail.com. We’re passionate about ensuring you have the best experience possible, so don’t hesitate to reach out with any questions or concerns!
What is your return policy?
We want you to love your purchase! However, due to the custom nature of our products, we have a final sale return policy. This means that we cannot accept returns or exchanges on any merchandise purchased from CustomCollectionsLLC. If you receive a defective or damaged item, please contact us immediately so we can make it right.
Do you offer free shipping?
Absolutely! We offer free economy shipping on orders of $80 or more. It’s our way of saying thank you for choosing CustomCollectionsLLC and making your shopping experience even more delightful!
How do I care for my apparel and accessories?
To keep your stylish items looking their best, we recommend following the care instructions provided with each product. Generally, for our apparel, machine wash in cold water and tumble dry on low to maintain their vibrant colors and quality. For accessories, a gentle wipe with a soft cloth will keep them looking pristine!
Can I customize my order?
While we offer a variety of unique designs, customization options may vary by product. Please check the product descriptions for specific details. If you have a special request, feel free to reach out to us, and we’ll do our best to accommodate your needs!
What should I do if I receive the wrong item?
If you receive an item that is not what you ordered, please contact us immediately with details of the issue. We’ll work quickly to resolve the situation and ensure you receive the correct item. Your satisfaction is our top priority!
How can I stay updated on new products and promotions?
Join our community! Subscribe to our newsletter for the latest updates on new arrivals, exclusive promotions, and style tips. Follow us on social media to connect with fellow fashion enthusiasts and be inspired by our latest collections!